DH
Dewaldt H

1 reviews | Active since May 2009

04 Dec 2015, 13:23

Samsung Galaxy S6 Edge Plus Faulty Display ADH bad

I noticed that my brand new Samsung S6 Edge Plus had a faulty display, when in sunlights white lines would show and if you cast a shadow of your finger then that part would become white as well.<br> <br> After contacting ADH they came and collect my phone and gave me a loan phone.<br> <br> The loan phone itself kept on restarting and was faulty after waiting almost 3 weeks and ensuring that ADH knew the technician or repair agent had to take phone into sunlight to see the problem, my phone still had the same problem.<br> <br> In America and overseas other people with this similar problem took their phone into Samsung and got a brand new phone on the spot. This is ridiculous and I am not sending my phone in again.<br> <br> Samsung needs to replace my phone as it is not even 3 months old.<br> <br> Even their loan phones are faulty!<br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Dec 2015, 16:03
Official
Hello GodsBoy7777,


This is to acknowledge receipt of your complaint.

Kindly note your query is currently in escalation with our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on the matter.


Regards
Samsung Team