1 reviews | Active since Jul 2011
Samsung Galaxy S6 Edge
<p>I got my Samsung Galaxy S6 Edge when I renewed my contract with Vodacom. The phone worked for a while and then when I receive a call and swipe to answer it doesnt want to answer and when it answered it was only silence. I took it back and vodacom send it in for repairs at Samsung. Well this went on and on and took it back 4 times. Then I received a new Samsung Galaxy S6 Edge sealed and all the nice things. Well the same problem started as if it was the old phone. Took it back AGAIN and of it went for repairs. Received it back and the same problem. Took it in again and when I received it back the Tech. at vodacom said aaaa it was only network setting that was changed. Well it is still not working. This is really not how its suppose to work. Can I please get feedback on this or can I get a new other model phone because doesnt look like this is repairable.</p> <p>If needed I can provide the serial number.</p> <p> </p> <p>Thank you in advance</p>
Hello Johan
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hello Johan
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
The phone was received back after it was repaired. They said they did a software update. The phone is still NOT functioning correctly this is really the worst after sale service I have ever received in my live. This phone was send all over and replaced and fixed several times and I still can not use the phone at all.
The phone was received back after it was repaired. They said they did a software update. The phone is still NOT functioning correctly this is really the worst after sale service I have ever received in my live. This phone was send all over and replaced and fixed several times and I still can not use the phone at all.
The phone was send back again for repairs and received it back and the phone is still not fixed. I send a mail to Samsung and no reply.
This is the worst service I received really poor, Pathetic
The phone was send back again for repairs and received it back and the phone is still not fixed. I send a mail to Samsung and no reply.
This is the worst service I received really poor, Pathetic