1 reviews | Active since Mar 2017
Samsung Galaxy S6
<p>I am appalled by the service I have received by Samsung. I was a big fan of Samsung and always received food service but this time around I cannot believe they will not stand by their product. My S6 started downloading updated then didn't want to charge and went blank. So we called it in sent it to the repair centre and received a quote of R4800 saying water damage. Why the hell would we be getting water on it or near it... I said to them that it could be caused by it always getting hot when we are on certain apps and when it charges. Surely this will cause moisture in the phone. They then turn around and say the reason why it was overhearing is cause of the water damage. So, I decided to give Samsung the finger and went and bought everyone the new IPHONE 7s. I did tell Samsung they have until FRIDAY TO get back to me and if they weren't prepared to fix it then they must throw it in the bin... really over people's ****.</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
