JG
Jeydine G
1 reviews | Active since Aug 2009
10 Feb 2015, 11:28
Samsung Galaxy S5
My Samsung Galaxy S5 is not older than 5 months old and cannot hold a charge. It has a very bad battery life and gets very hot for no reason. I will put in on charge overnight and in the morning it will only be at 40%, this morning it was at 14%. I feel that this is ridiculous and feel like I was sold a phone with a faulty battery or perhaps it's a bad batch.<br> <br> I have tried various cables and plug points and have cleaned the charge terminals and still my phone has terrible battery life. <br> <br> Kind Regards <br> Jeydine Otto
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Replies (1)Samsung South Africa's replyOfficial
10 Feb 2015, 16:32Hello jeydine,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply10 Feb 2015, 16:32
Official
Hello jeydine,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
