YM
Yusuf M
1 reviews | Active since Apr 2018
20 Apr 2022, 14:09
Samsung Galaxy S22 Promotion
At the end of March 2022 I received my S22 on contract from Cellc on promotion that I will receive my Samsung buds earphones, I logged my claim on the 31st March 2022 and it was successful as I have the email to confirm. Delivery was suppose to take place within 7-14 working days according to the email. It is the 20th April 2022 & I haven't received anything as yet let alone a response, I've contacted the samsung promotion centre, on *** & *** & low & behold still no response. IF YOU CANT FULFIL YOUR PROMOTIONS THEN DONT HAVE ONE !
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Replies (4)
Samsung South Africa's replyOfficial
20 Apr 2022, 14:14Good day Yusuf,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 14:14
Official
Good day Yusuf,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
20 Apr 2022, 15:11Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply20 Apr 2022, 15:11
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's replyOfficial
22 Apr 2022, 09:27Good morning Yusuf ,
We are pleased to inform you that the order claim ( Rhoheen Majothi ) has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that the order claim ( Rhoheen Majothi ) has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Apr 2022, 09:27
Official
Good morning Yusuf ,
We are pleased to inform you that the order claim ( Rhoheen Majothi ) has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that the order claim ( Rhoheen Majothi ) has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
YM
Yusuf M's updateReviewer Update
22 Apr 2022, 10:13Good morning
Thank you really appreciate it and I've received my gift
Thank you really appreciate it and I've received my gift
YM
Yusuf M's update22 Apr 2022, 10:13
Reviewer Update
Good morning
Thank you really appreciate it and I've received my gift
Thank you really appreciate it and I've received my gift