1 reviews | Active since Sept 2017
Samsung Galaxy S21 Ultra Promo ****
I'm waiting for more than the promised 14 days for my Ear Buds Pro x 2 and Smart Tags x 2 after buying two S21 Ultra's. Delivery for everything was supposed to happen last week Friday but they **** again. I have been calling non stop speaking to everyone and everyone saying sorry they will call back and blatantly lie to me which I experienced with 4 people, starting to feel like a **** to me. Samsung keeps putting me on hold. So disappointing having to waste my time fighting Samsung for extras. I had dealings with: Senzo, Sianda, Lesley Molebogeng, Dimakatso, Sinze and left several messages for the team leader Chaslyn who was too busy and important to speak to me.
I was told on several occasions my 4 items in total was dispatched, but it's just lies with Samsung. I ended up calling the courier several times without luck and I personally made more than 44 calls to get answers and delivery only for them to fail miserably.
The most unhelpful and useless company ever!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
It's called false advertising when you offer so called free gifts but don't deliver on anything!
It's called false advertising when you offer so called free gifts but don't deliver on anything!
Investigation is just another lame word for you to use to not deliver on your promises. And gives you a free ride to take as long as you want and not uphold any of your own services level agreements including providing a proper service to your external clients like me who keeps the company going.
Your whole business structure and processes are flawed and its been the worst experience I've had in my life dealing with this Samsung company.
If I don't hear from you before this Friday as well as the delivery of my exact 4 items discussed I will reach out to all the different media and start with legal proceedings.
Investigation is just another lame word for you to use to not deliver on your promises. And gives you a free ride to take as long as you want and not uphold any of your own services level agreements including providing a proper service to your external clients like me who keeps the company going.
Your whole business structure and processes are flawed and its been the worst experience I've had in my life dealing with this Samsung company.
If I don't hear from you before this Friday as well as the delivery of my exact 4 items discussed I will reach out to all the different media and start with legal proceedings.