Samsung Galaxy s21 ultra free gift promotion.

In early Feb 2021,I was in the market for a new phone. I decided to go with the Samsung s21 ultra. Part of the reason was the promotion that they had going at the time and partly because after much research, I believed that this was the best phone on the market. I was so excited, that I redeemed my "free gift", as soon as I got home from the telkom store I had received the phone from. This was on 27/02/2021. I received a reference number and a message saying that I was to receive feed back within 14 working days.

That was the last of the correspondence I received from Samsung, without having to hound them for information. Needless to say, i sit here on 18 May, without having received my "gift".

I was told by one person that it was already shipped out and that I could immediately start tracking the parcel with my reference number. Oh, how gullible I was. I was then told that my matter had been escalated and that I would immediately be contacted with information. Radio silence. I was then told that there was a shortage of stock and that they would ensure that my parcel was at the top of the pile.

A week later, I contacted them again and was told that they had received stock and that mine should be dispatched within the next few days... Another week goes by, I take it upon myself to contact them again, as I had still not received any information. Only to be told that they were, once again, out of stock. But they were really apologetic and assured me that they would once again, escalate this matter and ensure that it would be dispatched as soon as possible.

Of course I have still not received any correspondence, be it in email form, telephonic or smoke signals. Every time I contact them, I get the notion that they are actively trying to sort this matter out, while still feeling as though I'm just being told, what they think I want to hear.

I have said it, time and again, it is not the wait, nor is it the lack of stock that bothers me. It is the fact that I have to hound a company, of Samsung's stature, for the most basic information. I would not have been nearly as annoyed, had I received a simple email, informing me that I may wait, slightly longer than usual. I'm so tired of being given the run around, I almost feel as though this is the plan, so that people get so annoyed that they give up.