WL
Wynand L
1 reviews | Active since Jan 2013
29 Mar 2021, 09:16
Samsung Galaxy S21 Promo
So I also bought and app**** for the Samsung S21 Live Buds promotion, this was around 26 January 2021. Two months later still nothing.
I have all the feedback emails from them saying everything is in order and verified (also got the first "not approved" mail which I had to rectify). Also spoke to a representative on the phone 3 or 4 times, who said "Everything is in order, please wait for the Courier to contact you". Nope, still nothing.
Very disappointed, I guess since these are promotional items we (as the "customer") don't really have a foot to stand on, and they know it, so they basically just don't give a ****.
Good luck selling me a Samsung Phone again.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
29 Mar 2021, 09:23 Good morning Wynand,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply29 Mar 2021, 09:23
Official
Good morning Wynand,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
WL
Wynand L's updateReviewer Update
12 Apr 2021, 08:34Yes so Samsung phoned me back a couple of times, updating me that the items will be "prioritized" and shipped with the next available shipment, the courier will contact me :D
Two weeks have passed, still nothing. Going on three months in total
Two weeks have passed, still nothing. Going on three months in total
WL
Wynand L's update12 Apr 2021, 08:34
Reviewer Update
Yes so Samsung phoned me back a couple of times, updating me that the items will be "prioritized" and shipped with the next available shipment, the courier will contact me :D
Two weeks have passed, still nothing. Going on three months in total
Two weeks have passed, still nothing. Going on three months in total