Samsung Galaxy S21 Promo

I am very disappointed with the service I have received from Samsung, I'm a loyal and long standing customer who support and praise your products, I purchased a S21 on the 17th of February 2021, I immediately redeemed the promo which was for Galaxy Buds Live and tag. A week later I called samsung customer care to find out what was going on, I was informed that it wasn't approved due to the imei not matching and was told to send a picture of the proof of purchase along with a picture of the imei on the box to *** which I did immediately, I received no response after a few days again , I called in again and was notified over the phone that it was approved and received an email there after and I should wait 7-14 working days. This is gone past the 14 working days and I'm highly disappointed with Samsung. Alot of people are having this issure from the reviews which have been posted on Hello Peter. Don't let me regret from buying your products in the future, please honor your promise of the promotion and send my gifts. (Galaxy Buds live and tag)