Samsung Galaxy S21 Pre-Order Free Gift claim - No service & No gift

Exceptionally bad customer service experience by Samsung. Is this bordering on possible deception? *****? false advertising? not sure yet but starting to think that way. Never thought I will start a review for Samsung like that but if you look at recent reviews many people seem to experience the same. Here is my experience as a summary: 13 Feb - got phone, submitted promotional claim, received mail to indicate it is successful. 4th Mar - 14 work days. Samsung exceed promise of “Your gift will be delivered in the next 7 to 14 working days.” 9 Mar - Phoned – No response or comebacks (***4). 16 Mar - (22 work days already) Phoned call centre again (***4) - call dropped. Michael returned call advised that he will advise after following up. 16 Mar – Michael (***) sent mail. They say the IMEI number does not match their records and it is rejected, which is not true. Got the handset and invoice in my hands with matching IMEI – Rep**** to *** with screenshot of phone IMEI (Slot 1 have the correct one), the invoice they got already show correct IMEI. – No Response 17 Mar – Samsung phoned to vet call quality – escalated through her. She advised that I should receive a call between 24- 48 hours. – No Response 19 Mar – Tried escalate via twitter. Response is that it will be escalated to Marketing dpt.. will give them to 24th before raising it again. 22 Mar – Asked *** for update – No Response 23 Mar – Asked *** for update – No Response 24 Mar – No response from any of the methods tried to this point. 24 Mar – Queried progress via twitter - Feedback from response is to bear with them they are awaiting feedback. Looks like Nicole who is managing the tweets is the only one who is at least trying to assist at this point. 24 Mar – People should know of this horrible experience so logged review on HelloPeter.