EO
Ebrahim O
1 reviews | Active since Apr 2014
05 Apr 2022, 10:46
Samsung Galaxy S21 FE Promo | No Tablet Delivered
I received confirmation that my claim for the Galaxy Tab 7 was successful as part of the S21FE promo on 02/03/2022 and that it would be delivered within the next 4 - 5 working days. I haven't received the tablet or any responses to the mails I've sent and I think the call center staff are all on leave because nobody answers the phones!
Samsung, please advise when I will be receiving the tablet.
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Samsung South Africa's replyOfficial
05 Apr 2022, 10:47Good morning Ebrahim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply05 Apr 2022, 10:47
Official
Good morning Ebrahim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM