Samsung Galaxy S21 FE | Delay in Galaxy Tab A7 Lite Bundle

I ordered a Samsung S21 FE and received a confirmation with a reference number from Samsung that my claim for the TAB 7 was valid and approved on the 14th of February 2022.

"Your gift will be delivered in the next 4 to 5 working days."

This did not happen, so I followed up. I was told they have a delay in deliveries I must phone back later. Spoke to them again and was told about the delay again. Later I received an email saying:

"Samsung Galaxy S21 FE | Delay in Galaxy Tab A7 Lite Bundle

Thank you for having purchased the Galaxy S21 FE 5G during January, 04. 2022 and February 28. 2022. As per the terms and conditions your purchase qualified you for a Galaxy Tab A7 Lite valued at R2999*. Due to certain macro conditions, there has been some production and associated shipping delays of the Galaxy Tab A7 Lite. We sincerely ask for your patience as we work to resolve this issue. Because we’re your biggest fan, we want to reassure you, that you will receive your Galaxy Tab A7 as soon as possible."

After this, I have been trying to get hold of them on the contact details provided, phone and email but they have stopped answering the calls and did not respond to emails. The automated answering services answeres the call and then put you on hold for a consultant that newer gets answered.