Samsung Galaxy S21 FE 5G Launch Promotion - Bad service

I purchased my Samsung Galaxy S21 FE 5G on 28 January 2022. I followed all the required steps and also submitted additional requested documentation via email on the 03rd of March 2022. Almost an entire month went by without any further feedback or communication from Samsung regarding the Tablet.

Again I attempted (sending emails and phoning the contact centre) to contact the Samsung Promotions team regarding the Launch Promotion, I finally got through on the 01st of April 2022 to request details and updates on the status of my claim. Shortly after, on the same day I received a confirmation email stating that my claim was successful and that the tablet will be delivered within the next 4-5 working days. It is already 28 days later (as on 28 April 2022) and I have received no further communication in this regard.

Once again I tried to contact the Promotions team on the following dates (with telephone records to back this up) but with no success: 12 April 2022 (duration 4 min 52sec) 13April 2022 (9 min 49sec) 14 April 2022 (2 min 37 sec) 20 April 2022 (15 min 9 sec) 20 April 2022 (3 min 12 sec) 22 April 2022 (6 min 48 sec) 22 April 2022 (2 min 44 sec) 28 April 2022 (17 min 48 sec) Each and every time I get put on hold or the call drops. I have been holding for over an hour in total.

On 20 April 2022 I sent an email requesting feedback, but to date I have not received any reply from the Samsung.

This morning (28 April 2022 @ 08:14) I miraculously managed to get through to the contact centre. After explaining the situation, they put me on hold again and the call dropped (no surprise).

The Service is absolutely shocking.

I request immediate feedback and in future please make sure that your Promotions department is adequately equipped to handle the unanswered queries and failure to fulfil your commitments.