JS
Jenalee S
1 reviews | Active since Jan 2026
30 Jan 2026, 21:21
Samsung Galaxy Ring
On 17 January 2026 I placed an order for a Samsung Galaxy Ring via the Samsung Shop app.
The sizing kit was was meant to be delivered within 1 to 2 days after placing the order.
As of today, 30 January 2026, I have not received anything.
I reached out to the consultants via the app, and I was told that due to some or other "technical issue" they will investigate and provide me with daily updates. This has not happened, despite numerous follow ups with them on my part.
Parted with close to R8000 for the product i have not receieved and I am starting to feel as if I have been ****med.
No one has been able to provide me with an update or the like.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
30 Jan 2026, 21:29Good day Jenalee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply30 Jan 2026, 21:29
Official
Good day Jenalee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
JS
Jenalee S's updateReviewer Update
02 Feb 2026, 17:1824 hours later - and no response. No daily update as promised. Still have no idea as to whether I can expect my purchase or whether I must cancel and request a refund - which is going to take another 14 days to reflect - as advised by your agents. Ill take that money and go buy the very same thing from Takealot, and will get it within this week.
JS
Jenalee S's update02 Feb 2026, 17:18
Reviewer Update
24 hours later - and no response. No daily update as promised. Still have no idea as to whether I can expect my purchase or whether I must cancel and request a refund - which is going to take another 14 days to reflect - as advised by your agents. Ill take that money and go buy the very same thing from Takealot, and will get it within this week.