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Nigel N

1 reviews | Active since Jan 2015

15 Aug 2015, 22:34

Samsung Galaxy Grand Neo battery

Please note i have been to the store with the phone. The battery had started swelling thereby causing the phone to die within 6Hrs from full charge. I stated that this is my 2nd Samsung and i have never have had issue with the phone battery. The phone is literally 1 year 1 month old and on contract. Clearly there must be an issue with either the phone or battery. I was refused a new battery from the branch as it is apparently 1 month over the normal period. What is the point of having a 2 year warranty on the phone if the battery does not last the warranty of the phone.<br> I am certainly not happy with the service. <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Aug 2015, 09:51
Official
Hello Nigelnannoolal ,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.


Kind regards
Samsung SA