Samsung Galaxy Flip Team

On the 9th of December 2021 I purchased a Samsung Galaxy Flip 3. Samsung has offered a voucher for every purchase of this device during this period. To date I have not received the voucher. I have submitted all supporting documents, invoices, etc. On the 28th of December 2021 I received an email to state that the voucher will be given to me in 3 to 5 business days, this commitment was not fulfilled.

This review is not just about the delay in Samsung providing me with my voucher, it is greatly contributed to the level of service I have received thus far.

The submission of documents had to be sent to a specific department, Samsung Flip Team via email on ***. Two different departments sent me from pillar to post, and one even provided me with the incorrect email address for this specific department, all correspondence took several days before I received a response.

The Samsung Flip Team were just, if not more, unhelpful and rude as the previous departments. It takes days to receive a response and all emails where I stated my complaint or requested someone to call me where blatantly ignored and instead one line responses were given requesting additional information.

I have requested a call from their company, to date no-one has contacted me. All of my complaints have thus far being dismissed or ignored.

I have even went so far to include Samsung South Africa in my compliant and this has also been futile.