Samsung Galaxy Flip 5

Good day

I have my Samsung Flip 5 for 7 months and on 13.7.2024 my flex cable started giving me problems and caused a white line across my screen. I went to Samsung Repair centre in Tygervalley and the morning my phone fell out of my pocket... upon entering the store and explaining to the consultant what happend she immediately said my warranty is voided because of my phone that fell. I the also told her I never had any problems with my flex cable on my Flip 4 and her reply to me was that its a common problem on the Flips... then again I asked her because it's a common problem why can't it be booked in then for it . I then also asked her to give me a qoute for the repair as I have insurance and then she said it's going to cost roughly R14k and then also asked her if I could get the route and she said it takes 2 - 3 hours to get a qoute..... which I ddnt understand why so long .....

All I wanted was for my Flex cable to be fixed under the warranty .