1 reviews | Active since Jan 2022
Samsung Galaxy flip 3 cashback voucher impossible to redeem feels like a ****
I bought the Samsung Galxy flip 3 and as advertised was promised a cashback voucher After following the redemption process , and sending additional follow up emails for a few weeks even contacting the number provided this matter is still not resolved. I have been a loyal customer and has stuck with the Samsung mobile brand since the D500 mobile device many years ago and has never changed brands since....This has changed my perception of the brand completely and would want to give others that are intrigued by a cashback voucher a headsup .the process is tedious and makes no sense at all and theres no responses to your queries... and feels like they intentionally delaying the voucher.
Even when calling to ask why no response...the feedback was" the mailbox might be full" then requesting you to send the same emails.
Really disappointed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM