Samsung Galaxy Buds+ Promotion a total Lie!

I cannot believe, being a loyal client to Samsung for many years and I still have not received my Galaxy Buds+ that was redeemed on 18 May 2020. It has been around 13 weeks now.

I do understand that lockdown had it's toll on everyone, but surely a huge company like Samsung would have sorted it by now.

I have been phoning and always having it escalated is absolutely ridiculous. As per the communication received the first time I phoned in June, the consultants stated that it will take 4 to 5 weeks because of the lockdown. I believe that this now forms part of the Consumer Protection Act as false advertising and paying for a "service" that isn't being delivered.

I regret now upgrading from my Note 10+ to the S20 Ultra at additional costs a month just for the Buds+ that I have still not received.