1 reviews | Active since Apr 2021
Samsung galaxy buds pro and smart tag promo did not arrive 2021.
Good evening.
So here is my level of frustration with Samsungs services and customer service. I purchased my Samsung S21 ULTRA on the 27/02/2021.(promo deal with the purchase was galaxy buds pro and galaxy smart tag and smart care for R500).
Anxious to know what's happening I turned to the live chat under the Samsung website, spoke with a representative on the 09/03/2021, by the name of Nonhlanhla who advised me that the claim was approved on the 02/03/2021 and will take 7 to 14 days time-frame to reach me.
Then again on the 23/03/2021 I spoke to a representative by the name of Kgothatso who advised that its at the warehouse and courier will reach me by the end of the week.
Pretty annoyed thinking as if I'm really going to get my gifts? , I turned to the Facebook messenger app on the 23/03/2021, searched Samsung mobile sa and spoke to a representative by the name of Nichole who advised me that the gifts is still at the courier.
So now it's 25 business days excluding weekends that I'm here without my buds and smart tag.
Absolutely poor service Samsung!!! Makes customers reluctant to use and make online purchases as we might encounter similar problems if courier service is so poor, or is it just a sales gimmick to draw in customers?
Please help asap! @samsungSA @samsungMobile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
The promo gifts that i was supposed to receive when I made my purchase on the 27th of February 2021, in regards to my S21 ultra device has finally arrived today after 3 months of constant emails and phone calls.
Upon opening my package i realized that they have once again made me a fool by now sending me the incorrect color buds. From selecting phantom black when i had redeemed it to getting sent a pair of phantom violet!
Nb! I had even confirmed the color with the consultant over the phone prior to receiving my package.
I guess this is the premium service we customers get from purchasing a flagship device!
Really terrible service!!!
@samsungSA
@Samsungmobile
The promo gifts that i was supposed to receive when I made my purchase on the 27th of February 2021, in regards to my S21 ultra device has finally arrived today after 3 months of constant emails and phone calls.
Upon opening my package i realized that they have once again made me a fool by now sending me the incorrect color buds. From selecting phantom black when i had redeemed it to getting sent a pair of phantom violet!
Nb! I had even confirmed the color with the consultant over the phone prior to receiving my package.
I guess this is the premium service we customers get from purchasing a flagship device!
Really terrible service!!!
@samsungSA
@Samsungmobile