bJ
baveen J
1 reviews | Active since Oct 2017
20 Apr 2021, 11:17
Samsung galaxy buds non delivery.
I ordered the S21 on the pre-order special in February and I still haven't received my galaxy buds. It's nearing 2 months since I was approved for them. Very simply, I paid for goods, and they haven't delivered. I've called in atleast six times so far and again today. Every time having to explain and have the consultant assure me they are going to deliver ASAP. I'm beginning to think they're hoping I forget about my purchase and they get free money from me.
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Replies (2)
Samsung South Africa's replyOfficial
20 Apr 2021, 11:18Good morning Baveen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Apr 2021, 11:18
Official
Good morning Baveen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
bJ
baveen J's updateReviewer Update
20 Apr 2021, 17:44Thanks for the reply. I'll be waiting, hopefully its sooner than later.
bJ
baveen J's update20 Apr 2021, 17:44
Reviewer Update
Thanks for the reply. I'll be waiting, hopefully its sooner than later.