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Nicolas M

1 reviews | Active since Jan 2021

27 Jun 2023, 14:36

Samsung Galaxy Buds Live Claim

Good day,

I ordered the Samsung Galaxy A54 5G with the Watch 4 from Vodacom. I was happy to know that I was able to claim for the galaxy Buds Live.

So, I claimed for the Galaxy Buds Live on the 9th of June and received my Order reference number.

I kept calling in to find out how far the delivery is, then they kept saying to wait the maximum of 14 working days, I even received poor Service and a arrogant attitude from once of the call center agents.

I called today now again 27.06.2023 and I was advised that the Galaxy Buds are out of stock. This upsets me because, Why does Samsung not inform their customers about this, at least via email.

I am looking forward to receiving the Galaxy Buds but I have a feeling it will take months before I receive them, just like it took many months to receive my claimed Samsung TV.

I would appreciate a curtesy call from Samsung.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply27 Jun 2023, 14:37
Official
Good day Nicolas
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^:NM
Samsung South Africa
Samsung South Africa's reply27 Jun 2023, 15:01
Official
The issue has been escalated to the responsible team, we will inform you once the matter has been resolved, please wait for feedback.^NM
Samsung South Africa
Samsung South Africa's reply29 Jun 2023, 11:02
Official
Dear Nicolas,

 We have sent the feedback via email to the email address you provided on this post.

This matter shall be closed now.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards, 
Samsung ZA
^:NM