WB
Wesley B
1 reviews | Active since Apr 2021
05 Apr 2021, 20:06
Samsung galaxy buds and smart tag claim
On the 14th of February 2021 I purchased my Samsung galaxy S21+ with the promotion deal of a free set of galaxy buds and smart tag. I filled in the required claim and submitted it to Samsung for the retrieval of the deal which they advertised to be delivered in 7-10 working days. After back and forth dealings with their customer service I finally got acknowledgement on the 10 March 2021 on email that the claim was successfull and will be delivered in 7-10 working days. Today is the 05 April and still no delivery. Not even a courtesy mail to give reason for the delay. This too comes after numerous follow ups with their customer service call centre.
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Samsung South Africa's replyOfficial
05 Apr 2021, 20:16Good evening Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply05 Apr 2021, 20:16
Official
Good evening Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP