Samsung Galaxy Buds

Hi Can everyone experiencing problems to claim their Samsung Galaxy buds send me an email at ***. I was also told that my buds are with the courier and thereafter that I don't qualify. This after both the manager and area manager at MTN confirmed that the promotion was still running. I'm of the opinion that both Samsung and the service providers are equally liable hence I've started with action yesterday against MTN. A class action will gain even more traction.