CS
Chantal S
1 reviews | Active since Aug 2018
06 Oct 2020, 03:51
Samsung Galaxy Active 2 bad product with bad service
Have been battling yo get my Samsund Galaxy Active 2 watch replaced since the back simply popped off. Samsung want to charge me to repair a R6500 watch still under guarantee! Call centre recordings in audible, eventually call centre agents promise your matter has been "escalated" and that a manager will contact you within 48 hours, this has been going on since early September.
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Replies (1)
Samsung South Africa's replyOfficial
06 Oct 2020, 08:14Good day Chantal
Thank you for choosing Samsung Electronics South.
Kindly be advised that your query has been recieved and noted. We apologise for the delay response.
We have escalated your query to our voice of the customer department for them to assist further.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA
LZ
Thank you for choosing Samsung Electronics South.
Kindly be advised that your query has been recieved and noted. We apologise for the delay response.
We have escalated your query to our voice of the customer department for them to assist further.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA
LZ
Samsung South Africa's reply06 Oct 2020, 08:14
Official
Good day Chantal
Thank you for choosing Samsung Electronics South.
Kindly be advised that your query has been recieved and noted. We apologise for the delay response.
We have escalated your query to our voice of the customer department for them to assist further.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA
LZ
Thank you for choosing Samsung Electronics South.
Kindly be advised that your query has been recieved and noted. We apologise for the delay response.
We have escalated your query to our voice of the customer department for them to assist further.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA
LZ