LB
Louis B
1 reviews | Active since Apr 2015
18 Apr 2015, 19:02
Samsung Galaxy A5 glass cracked - Thermal Shock
Brand new (less than 2 weeks) Samsung Galaxy A5 glass cracked all over into small pieces while I was sitting in my car. See at [URL Removed] <br> <br> Only scientific explanation is a \Thermal Shock"from my car's air-conditioner that was blowing on it. <br> <br> Samsung does not have ADH warranty on A5 phones and specifically exclude the glass from the regular 12 month warranty (in the fine print somewhere).<br> Samsung Customer Care Center sent me a quote of R2"
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Samsung South Africa's replyOfficial
23 Apr 2015, 09:04Hello louisbza,
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.
As per the communication with one of our senior customer executive, your claim was rejected due to the repair not covered by our warranty. This information will be found on page 5 under the heading What is not covered? And its point no. 6
We invite you to contact our Customer Services Executive should you have any further enquiries on the number below: ***
Kind regards
Samsung SA
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.
As per the communication with one of our senior customer executive, your claim was rejected due to the repair not covered by our warranty. This information will be found on page 5 under the heading What is not covered? And its point no. 6
We invite you to contact our Customer Services Executive should you have any further enquiries on the number below: ***
Kind regards
Samsung SA
Samsung South Africa's reply23 Apr 2015, 09:04
Official
Hello louisbza,
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.
As per the communication with one of our senior customer executive, your claim was rejected due to the repair not covered by our warranty. This information will be found on page 5 under the heading What is not covered? And its point no. 6
We invite you to contact our Customer Services Executive should you have any further enquiries on the number below: ***
Kind regards
Samsung SA
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.
As per the communication with one of our senior customer executive, your claim was rejected due to the repair not covered by our warranty. This information will be found on page 5 under the heading What is not covered? And its point no. 6
We invite you to contact our Customer Services Executive should you have any further enquiries on the number below: ***
Kind regards
Samsung SA