Samsung Galaxy A21S crashed after May 2024 update

Dear Samsung Customer Service Team,

I am writing to express my disappointment and frustration with my Samsung Galaxy A21s phone, which has been rendered unusable due to a crash issue that arose after the May 2024 software update. Although my warranty has expired, I believe Samsung should take responsibility for the issue, as the phone was functioning perfectly before the update.

Despite attempts by a professional repair service to fix the issue, the phone remains unusable. I was informed that the problem is unable to be resolved due to the update. I am extremely disappointed in the software update, which has rendered my phone useless.

I have done some research and found that numerous users who installed the May 2024 update have experienced similar issues, including frequent crashing and freezing. It appears that this update has caused widespread problems, and I believe it is Samsung's responsibility to address this issue.

I request a replacement phone, as I believe this is the fairest resolution to this matter. I have been a loyal Samsung customer and expect a higher standard of quality from your products.My phone was working perfectly before the update.

My phone's details are as follows:

Model: Samsung Galaxy A21s Last Update: May 2024

I look forward to your prompt response and resolution.