SM
Sian M
1 reviews | Active since Mar 2013
05 Mar 2022, 05:34
Samsung Galaxy A03 core setting issues
I have a samsung galaxy A03 core. I cannot go into settings then it kicks me out. I contacted Samsung call centre for assistance. I was told that the device that I have has a problem and that I wasn't the first person to complain. They advised me they were working on a patch for the device to rectify the issue.They said to me I must go to lakeside mall in Benoni to the vodacom shop and they will assist. The staff there were unaware of the problem that this device has. They told us they would do a reset on the phone. We waited over an hour. When we got the phone back. It was working normally again until a few hours later, then we had the same issue. This is unacceptable of Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
05 Mar 2022, 10:06Good morning Sian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply05 Mar 2022, 10:06
Official
Good morning Sian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's replyOfficial
07 Mar 2022, 12:57Good day Sian,
We understand your disappointment and apologize for any inconvenience that this may have caused you. We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience. Kind Regards, SamsungZA NM
We understand your disappointment and apologize for any inconvenience that this may have caused you. We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience. Kind Regards, SamsungZA NM
Samsung South Africa's reply07 Mar 2022, 12:57
Official
Good day Sian,
We understand your disappointment and apologize for any inconvenience that this may have caused you. We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience. Kind Regards, SamsungZA NM
We understand your disappointment and apologize for any inconvenience that this may have caused you. We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience. Kind Regards, SamsungZA NM