RM
Richard M
1 reviews | Active since Sept 2020
05 Mar 2022, 05:36
Samsung galaxy A03 core
I bought a Samsung galaxy A03 core about a month ago. After a system update I could not use the settings app on the phone. I contacted them and they referred me to the Vodacom shop at Lakeside mall in Benoni. I was told that there was a glitch with the software update. When I got there the staff was unaware of the issue.They then did a factory reset (which took ober an hour) and I was promised that the issue has been resolved. This morning, I am having the same issue. I would not recommend this phone nor any other samsung product to anyone. It is really pathetic
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Replies (2)
Samsung South Africa's replyOfficial
05 Mar 2022, 10:06Good morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply05 Mar 2022, 10:06
Official
Good morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's replyOfficial
07 Mar 2022, 12:53Good day Richard,
We understand your disappointment and apologize for any inconvenience that this may have caused you.
We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply07 Mar 2022, 12:53
Official
Good day Richard,
We understand your disappointment and apologize for any inconvenience that this may have caused you.
We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience.
Kind Regards,
SamsungZA
NM