TC
Tania C
1 reviews | Active since Jun 2014
31 Jan 2020, 08:48
Samsung Galaxy 42mm watch
I bought a Samsung Galaxy 42mm watch. This watch has been in twice for repairs. The first time the pixels were damaged after owning the watch for four months. It was repaired but the waterproof seal was not done properly. It is currently in for repairs again the watch completely broken due to broken seal. I still dont have it back from them. Surely they need to replace this watch. I have only owned it for just over a year and have had it in for repairs so far for four months! I have always advicated for Samsung.... but maybe it's time to move to Apple.
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Replies (2)
Samsung South Africa's replyOfficial
31 Jan 2020, 08:57Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung SA:
^SN
^SN
Samsung South Africa's reply31 Jan 2020, 08:57
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung SA:
^SN
^SN
TC
Tania C's updateReviewer Update
22 Jun 2020, 16:30We are now on the 22 June. I had to collect my watch as they quoted me R 5800 to repair! How ridiculous! You can buy a new one cheaper, and when collecting the broken watch I still had to pay R171! Samsung watches are definitely not the way to go. I am going to be writing a letter to every newspaper and electronic media to warn people of the absolute disgraceful product and service.
TC
Tania C's update22 Jun 2020, 16:30
Reviewer Update
We are now on the 22 June. I had to collect my watch as they quoted me R 5800 to repair! How ridiculous! You can buy a new one cheaper, and when collecting the broken watch I still had to pay R171! Samsung watches are definitely not the way to go. I am going to be writing a letter to every newspaper and electronic media to warn people of the absolute disgraceful product and service.