Samsung From bad to worse

After complaining on the 3rd Feb16 about samsung buy& get zebula lodge booking? Thembelihle (responsible for buy&get bookings)promised to get quickly resolve my problem.The weekends of 19& 26 Feb were fully b?oked @ Zebula & she was BOOKING the 4th-6thMarch16. Yesterday I called her to ask for booking confirmation & she told me it was full for the 4th March & hasnt booked for me. After she gave me that date & was meant to correct their failure to book the 12Feb for me???I asked her to check my 2nd choice, Protea krugergate.She called me today to tell me that its fully booked. Then I went online &booked with krugergate, got confirmation of the reservation for the same date she claims is full.After that I called Krugergate directly and spoke to Nkosinathi to make reservations for the same date and there were rooms available. If SAMSUNG could tell me what is going on,was the buy & get promotion a hoax? Are people not doing their jobs? Im utterly disgusted & have lost respect and trust for them. Im trying to find people with similar problems on facebook & twitter as this kind of behaviour leaves a lot to be desired. Why make empty promises & waste our time?