AL
Allison L
1 reviews | Active since Dec 2024
11 Dec 2024, 06:59
Samsung fridge/freezer not cooling
My husband and I are big Samsung fans, almost all of our appliances are Samsung. We purchased a doubled door fridge/freezer from Makro in July this year. The fridge/freezer stopped getting cold. After being on the phone to Makro and Samsung and doing troubleshoots via video calls the fridge is still not working, each time I phone the Samsung Call Centre they say this case has been escalated... This has been going on for three weeks now. Would try repair fridge but it is still under warranty. Only 5 months old.
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Samsung South Africa's replyOfficial
11 Dec 2024, 07:57Good day Allison
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply11 Dec 2024, 07:57
Official
Good day Allison
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM