SAMSUNG fridge saga!

I've received such horrible service from Applique Appliance in Sasolburg who are outsourced technicians for Samsung....I bought a Samsung fridge at Makro Bedworthpark and 2 weeks into it the fridge didn't work...called Makro and they then sent technicians out to come and assess and fix the situation. The technicians have come out twice already and the problem is still not resolved. I have called to ask to assisted with a new fridge as I can't be calling to fix problems on a brand new fridge and the service and answers I have received have horrified me! Samsung I'm disappointed....the fridge isn't even a month old and here I am struggling to just get it fixed or exchanged! I would like this resolved ASAP because I used my hard earned money to purchase it to have me deal with a bunch of *********** people!