RM
Refiloe M
1 reviews | Active since Nov 2019
05 Jan 2021, 09:52
SAMSUNG FRIDGE REPAIRS
so we called in the samsung fridge repair people where we had to pay +- R400 to see whats wrong with the fridge. additional +R4000 to repair the fridge. 4 months down the line our samsung fridge is not working AGAIN and we have to pay a call out fee plus the sum to fix the fridge. we were given 3 months warranty. how unfair is it that we have to cough out so much money for our fridge to only work for 4 months with 3 months waranty. do they have proffessional people working for the, because i dont see it that way.......
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Replies (2)
Samsung South Africa's replyOfficial
05 Jan 2021, 10:00Good Day Refiloe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply05 Jan 2021, 10:00
Official
Good Day Refiloe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
RM
Refiloe M's updateReviewer Update
05 Jan 2021, 14:13ok thank you i will be waiting
RM
Refiloe M's update05 Jan 2021, 14:13
Reviewer Update
ok thank you i will be waiting