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Cheryl C

1 reviews | Active since Nov 2020

29 Nov 2024, 13:20

SAMSUNG FRIDGE : Possibly the worst appliance I have every had the misfortune to own

If I could, it would be -5*. The WORST product ever and the intransigence of the service team is legend. We bought a double door fridge/freezer in October last year. The fridge was delivered and we complained about a leak from the water/ice dispenser. We were told it would settle down. 8 months after purchase the fridge started to freeze up then heat up. Rinse and repeat. 5 service visits and they will not replace the fridge. The last service call out was 2 days ago. The previous one the day we left for an overseas holiday. We had to keep the freezer/fridge empty while away in case it broke down. Guess what - it did. On our return the fridge was freezing up again. An agent came out. Two days later it's doing the same thing. There is a 2 year warranty BUT Samsung will only replace the fridge if it breaks down before 6 months. I am left gobsmacked. I have just placed another service call out. But the festive season is coming. I have a houseful of family visits and no guarantee I can keep food cool. I trust the technician is happy to come out on Christmas Day if necessary. Never again, Samsung

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Nov 2024, 13:22
Official
Good day Cheryl, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK