1 reviews | Active since Jun 2021
Samsung fridge- Poor quality
Hello Samsung, South Africa, I thought I should bring this for your attention, I don't know what your fridges are made up with, but whatever you are using is poor quality, I bought a fridge in 2023, after few hours of using the water dispenser, it started leaking, I reported it, they sent technician, the leaking stopped for few hours, I had to report again and sent the technician and it stopped, a month later I noticed a dent at the bottom door and when I reported it, the salesman said it's too late , to change it, I should have reported it on the first day. I explained to him that my fridge is mat black, and it is not easy to see dents, then I moved towns, and the fridge was wrapped up nicely with blankets, to our surprise when we got home, all the doors are dented so badly, I really regret why I bought a Samsung fridge. When I reported it, I was told to pay a call out fee and I will also have to pay for both doors to be replaced. I would not recommend Samsung brand to any one, looking at the dented fridge everyday makes me very upset,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
