SW
Steven W
1 reviews | Active since Aug 2017
24 May 2021, 10:46
Samsung Fridge - Pathetic Service
Pathetic service from Samsung. We have a problem with a double door Samsung fridge. We logged this with the service desk. This was done on Monday 17 May 2021. We were told it would be assigned and can take up to 3 days. We have to keep phoning in to see the progress. Our last call was to say that a technician will be here on Saturday 22nd May 2021. Once again no-one pitched or even bothered to phone . Now once again I'm on the phone trying to find out when we will get assistance. Never buying another Samsung product again. Just to add, the fridge costs us over R25000-00. Very Very bad service.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
24 May 2021, 10:47Good morning Steven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply24 May 2021, 10:47
Official
Good morning Steven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
SW
Steven W's updateReviewer Update
24 May 2021, 10:55Very quick to reply now all of a sudden. BUT I must keep phoning in and no-one can still give me an answer, Pathetic Service
SW
Steven W's update24 May 2021, 10:55
Reviewer Update
Very quick to reply now all of a sudden. BUT I must keep phoning in and no-one can still give me an answer, Pathetic Service
SW
Steven W's updateReviewer Update
24 May 2021, 11:06Please also update your email responses. Your company is still living in our hard lockdown stage.
See below - You tell me this is good customer service?
See below - You tell me this is good customer service?
Dear Valued Customer,
Thank you for contacting Samsung Africa CEO Escalations Team,
We would like to address your query/concern at the earliest.
However, because of a lockdown announced by the President of South Africa for 21 days,
commencing from 26/03/2020 in view of COVID-19, our response shall be delayed.
commencing from 26/03/2020 in view of COVID-19, our response shall be delayed.
We shall try to respond to you at the earliest possible.
Assuring you of our best services.
Yours sincerely,
Samsung Customer Service
Samsung Customer Service
SW
Steven W's update24 May 2021, 11:06
Reviewer Update
Please also update your email responses. Your company is still living in our hard lockdown stage.
See below - You tell me this is good customer service?
See below - You tell me this is good customer service?
Dear Valued Customer,
Thank you for contacting Samsung Africa CEO Escalations Team,
We would like to address your query/concern at the earliest.
However, because of a lockdown announced by the President of South Africa for 21 days,
commencing from 26/03/2020 in view of COVID-19, our response shall be delayed.
commencing from 26/03/2020 in view of COVID-19, our response shall be delayed.
We shall try to respond to you at the earliest possible.
Assuring you of our best services.
Yours sincerely,
Samsung Customer Service
Samsung Customer Service