MT
Marc T

1 reviews | Active since Oct 2014

01 Apr 2021, 08:15

SAMSUNG FRIDGE NOISE

I recently purchased a Samsung fridge from Hirschs which is making an unbearable high pitched ringing noise - so much so that I wake up in the morning with ringing in my ears - according the Samsung repair agent this is " normal " for an inverter fridge [ Samsung do not even employ their own technicians but use sub-contractors who decide your fate if you have a complaint ] I refuse to accept that this can be normal and the noise is causing me significant distress . Samsung please live up to your name and assist to resolve this .

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Apr 2021, 08:17
Official
Good morning Marc,   

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^SS