SE
Shiraz E

1 reviews | Active since Oct 2019

28 Oct 2019, 14:58

Samsung Fridge Freezer need ongoing repairs

I had a Samsung side by side fridge. It began troubling continuously while in the guarantee period. Eventually Samsung offered me a new unit if I paid around R4000 for the newer model. I agreed to this and the new fridge was delivered. Now I am having the same problems with the new unit which is around 5 years old. Initially, I called a Samsung technical to repair it. He tried to take a short cut by bypassing the inside of the fridge and putting a condenser on the back of the fridge. That worked for around 4 months when the fridge stopped working again. Ever since then, I have called in numerous technicians to repair this fridge at great cost to myself. Usually it would last 3 months before breaking. Now however, nobody can seem to get this unit working for longer than 3 days. I now have a beautiful, mirror, side by side fridge, which does not work. Samsung, and suggestions ? This is terrible service from a leading manufacturer. I have now spent around R7000 in trying to get this fridge to work, to no avail. Really saddened and upset !!!

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply28 Oct 2019, 15:09
Official
Good day Shiraz

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa
Samsung South Africa's reply28 Oct 2019, 15:19
Official
Good day Shiraz

Herewith your reference number:  

***

SamsungSA:^LZ
SE
Shiraz E's update28 Oct 2019, 15:21
Reviewer Update
Can you please send me an email with the reference number, as I cannot see it on the hellopeter website