DK
Dee K
1 reviews | Active since Jul 2012
03 Jan 2024, 07:56
Samsung fridge failed within 3 weeks
I bought a Bottom Freezer with Water Dispenser and All Round Cooling, Genle Black, 432L RL4363SBAB1/FA from Samsung directly. It hasnt been even 3 weeks and already the fridge has stopped working. It defrosted on its own all of a sudden. Ive now lost all my groceries worth over R2000 and im stuck with a piece of junk. I demand a refund.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
03 Jan 2024, 07:59Good day Dee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply03 Jan 2024, 07:59
Official
Good day Dee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DK
Dee K's updateReviewer Update
03 Jan 2024, 11:58Still no resolution. No one has called as yet. please advise
DK
Dee K's update03 Jan 2024, 11:58
Reviewer Update
Still no resolution. No one has called as yet. please advise
DK
Dee K's updateReviewer Update
11 Jan 2024, 13:23Still no workng fridge. when will my fridge be swapped
DK
Dee K's update11 Jan 2024, 13:23
Reviewer Update
Still no workng fridge. when will my fridge be swapped
DK
Dee K's updateReviewer Update
14 Jan 2024, 06:56Samsung has empty promises. Fridge delivered early december. worked for 2 weeks. Assessor found that the compress which has a 20 year warranty has given up. I was promised a replacement however there has been no finalisation. Ive been going on 3 weeks without a fridge and Samsung gives me empty promises.
DK
Dee K's update14 Jan 2024, 06:56
Reviewer Update
Samsung has empty promises. Fridge delivered early december. worked for 2 weeks. Assessor found that the compress which has a 20 year warranty has given up. I was promised a replacement however there has been no finalisation. Ive been going on 3 weeks without a fridge and Samsung gives me empty promises.
DK
Dee K's updateReviewer Update
16 Jan 2024, 14:03Still no replacement fridge.
DK
Dee K's update16 Jan 2024, 14:03
Reviewer Update
Still no replacement fridge.