Samsung Fridge Dented, Samsung has disappointed me.

I went to a well known retailer of Samsung appliances.

I decided to purchase everything Samsung for a unit I was moving into. The reason I went for Samsung is that I have always had such great service and quality products from them in Australia & the U.K. and thought even though I have moved back to South Africa, it would still be a great company.

I bought a fridge, microwave, washing machine, 55" TV and a sound bar.

Upon delivery of everything, the shop that delivered said I cant switch the fridge on straight away, as it has to settle and thus left it stick out the space it was going into. I was happy with that as I wanted to put a surge plug onto it.

Upon closer inspection of all the goods I found that the water dispenser was not fitting right on the fridge and that there was a slight dent that you could only if you look at an angle in the light which is right above the water dispenser.

I reported this to the shop I bought it from and they organised for a technician to come out and see the fridge. The person came, saw the problem and came back in few days to replace the water dispenser. He advised that he cannot fix the dent, he can only quote for a new door.

After a lot of contact with the shop, they advised that Samsung wont replace the door or fridge as they check all goods before it leaves the factory and the shop checks all goods before it leaves their shop.

My question here is, if it was checked all those times, why didn't they see the fault with the water dispenser, sticking out of the door? If they had seen this fault then they would have seen the dent as well.

The shop has advised that Samsung wont do anything further with regard to the fridge.

There were also issues with the sound bar being a floor model, there were scratches on the subwoofer - This the shop took back into stock and refunded my money.