SAMSUNG Fridge ****!

If I could give this brand less than 1 star I would. I bought a fridge from Makro on the 22nd December 2024, literally the following day I called them to notify them that the fridge was endlessly beeping from the moment it was plugged in and wouldn't turn down the fridge temperature to the correct degrees and the fridge light wouldn't turn on. I even have a reference of this communication that they wanted me to rate them on - I'm talking about literally A DAY AFTER PURCHASE!!!

A month later I called to tell the same problem has not changed, they then sent a technician. A week later, the brain boffin of the technician tells us that the fridge must have been sitting it sun at the store, then gets to Samsung & says the fridge is sitting too close to the ceiling, I'm like wait this makes no sense, then the consultant tells me that I must reconfigure my cupboard because there is no air ventilation where my fridge is. Go figure 🙄 because I have had an LG door in door fridge for years on end, literally close to 10years, sitting in the same position as this new SAMSUNG thing & my LG was definitely not melting, it only broke down due to power surge.

To top it all, the consultant has the nerve to tell me that they can fix the fridge out of guarantee while I paid an extra R1920.00 for an extended year warranty!!!!!!!!! WHAT NONSENSE IS THIS I ASK? I'm going to Makro to give them back their fridge, after that it's straight to the ombudsman. Nisile kabi nina for a big brand that you are!!!