TM
Themba M
1 reviews | Active since Apr 2022
18 Sept 2023, 10:58
Samsung Fridge
I bought a Samsung double door fridge last year December 2023. It stopped working in July 2023 then call was logged with Samsung. A technician was sent and later i was told that the was ****roach in the fridge computer box and Samsung will fix and take it out of warranty.
I'm not sure how this works but i was informed by the Samsung service provider and nothing shown to me but a quote from them to fix the fridge
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Replies (3)
Samsung South Africa's replyOfficial
18 Sept 2023, 11:00Good day Themba
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply18 Sept 2023, 11:00
Official
Good day Themba
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
TM
Themba M's updateReviewer Update
20 Sept 2023, 16:36i did not receive any email of the same date
TM
Themba M's update20 Sept 2023, 16:36
Reviewer Update
i did not receive any email of the same date
Samsung South Africa's replyOfficial
21 Sept 2023, 11:14Dear Themba
We have sent the final feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent the final feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 Sept 2023, 11:14
Official
Dear Themba
We have sent the final feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent the final feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM