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Barkley M

1 reviews | Active since Aug 2018

14 Aug 2018, 13:04

Samsung Fridge

I bought a Samsung Fridge worth R30000 with a 10 year warranty on the compressor. Four years later the fridge stopped working and Samsung discovered there was a factory problem with the compressor. Samsung wants wants me to pay R22000 for a new fridge. I think this is unfair.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply14 Aug 2018, 14:52
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

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Barkley M's update14 Aug 2018, 22:16
Reviewer Update
Thanks. I have all invoices and correspondence from Samsung. Very unhelpful customer service and Dion wired Montana from where I bought the fridge has taken a step back. In other words: 'You are on your own'
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Barkley M's update04 Nov 2018, 23:38
Reviewer Update
The issue is still not fixed. Judging by Samsung level of arrogance I doubt they will fix it. My advice to aspirant customers is to stay away from Samsung products. The warranty (or whatever it is) is not worth the risk and paper it is written on. It is just a fridge!