TM
Thobile M
1 reviews | Active since Jan 2024
20 Mar 2024, 04:20
Samsung French fridge not cooling
This is my third plea,my Samsung French fridge is again not cooling,I have sent emails to Samsung and they are ignoring my emails,I have sent messages to MMI Connections they are not responding to me.I had to throw away food from my freezer in December and again now in February because the freezer is not cooling.off.
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Replies (2)
Samsung South Africa's replyOfficial
20 Mar 2024, 09:18Good day Thobile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply20 Mar 2024, 09:18
Official
Good day Thobile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's replyOfficial
23 Mar 2024, 11:32The issue has been escalated to the relevant team, please wait for feedback.^NM
Samsung South Africa's reply23 Mar 2024, 11:32
Official
The issue has been escalated to the relevant team, please wait for feedback.^NM