PK
Paula K
1 reviews | Active since Mar 2021
19 Feb 2023, 18:33
Samsung freebie with Samsung Galaxy S23 Ultra
I would like to request that Samsung specify when an item, like the Samsung Galaxy Tablet S6 Lite, is advertised for free when you buy one of their phones. When such an item has limitations, it should be specified. The Samsung Galaxy Tablet S6 Lite that's advertised as free when you pre-order the Samsung Galaxy S23 Ultra, is a limited model SMP613, which does not support a sim card. WiFi only. After many failed attempts to insert a sim card, I had to Google why the sim card won't go into the tablet. There I found that it was WiFi only. What a rude realisation.
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Samsung South Africa's replyOfficial
20 Feb 2023, 07:34Good day Paula,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2023, 07:34
Official
Good day Paula,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
PK
Paula K's updateReviewer Update
20 Feb 2023, 16:00I received a call from a very arrogant Samsung consultant today. He told me that it was my responsibility to call them to find out what the specs are on the Samsung Galaxy Tablet S6 Lite. I told him that I had gone onto their website to read the specs there, but he insisted that I should have called them too!!! When I was looking for a new phone, I looked up the specs of the Samsung Galaxy S23 Ultra on their website. I asked the consultant if I was supposed to have called them to find out those specs too, and he said yes, I could have! Upon asking him whether the specs on the Samsung website were incorrect, he answered that they were not, but I still should have called them first. Well, I believe they should have specified on their add that this tablet had certain restrictions as the specs on their website makes no mention of this! I am highly dissatisfied with their feedback! I have had many Samsung devices and am a huge Samsung fan, but this consultant's attitude has left a bad taste in my mouth.
PK
Paula K's update20 Feb 2023, 16:00
Reviewer Update
I received a call from a very arrogant Samsung consultant today. He told me that it was my responsibility to call them to find out what the specs are on the Samsung Galaxy Tablet S6 Lite. I told him that I had gone onto their website to read the specs there, but he insisted that I should have called them too!!! When I was looking for a new phone, I looked up the specs of the Samsung Galaxy S23 Ultra on their website. I asked the consultant if I was supposed to have called them to find out those specs too, and he said yes, I could have! Upon asking him whether the specs on the Samsung website were incorrect, he answered that they were not, but I still should have called them first. Well, I believe they should have specified on their add that this tablet had certain restrictions as the specs on their website makes no mention of this! I am highly dissatisfied with their feedback! I have had many Samsung devices and am a huge Samsung fan, but this consultant's attitude has left a bad taste in my mouth.