SG
Shahil G
1 reviews | Active since Jul 2021
28 Jul 2021, 23:10
SAMSUNG FREE TV ****
I am writing this after many calls and emails, all of which were a waste of time. In our household, we have 2 people who have purchased a Samsung Galaxy Note 20 5G. Both people were promised free TV's. Both people have not yet received anything. We have tried calling countless times, only to be given different reasons for the delay or for the TV not being delivered. We were also given the incorrect information which resulted in a R500 voucher being forfeited. This is all a result of the extremely poor service from Samsung. Why are you not living up to your end ofnthe deal? Was this a ****? Please can someone assist and rectify this?
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Jul 2021, 10:48Good morning Shahil ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply29 Jul 2021, 10:48
Official
Good morning Shahil ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
SG
Shahil G's updateReviewer Update
02 Aug 2021, 13:57This has got to be a ****. I have received no joy from Samsung. They lack the common sense that is required to resolve this issue. They have called me now and said that u submitted my information too late. This is a lie. Then, while on the call, I find the information and provide it to them. They say that there is another reference number that was supposed to be given to us, but because of me not receiving the reference, the TV cannot be redeemed. How was I, as a customer, supposed to know that there was a an additional reference number that was needed. I am not part of the company. I was sent a reference that confirmed a courier would be in contact with us to deliver the TV. The agent I spoke to was not helpful at all and was more than willing to just hand over the query to the next person. He did not seem to care or do a thorough investigation.
SG
Shahil G's update02 Aug 2021, 13:57
Reviewer Update
This has got to be a ****. I have received no joy from Samsung. They lack the common sense that is required to resolve this issue. They have called me now and said that u submitted my information too late. This is a lie. Then, while on the call, I find the information and provide it to them. They say that there is another reference number that was supposed to be given to us, but because of me not receiving the reference, the TV cannot be redeemed. How was I, as a customer, supposed to know that there was a an additional reference number that was needed. I am not part of the company. I was sent a reference that confirmed a courier would be in contact with us to deliver the TV. The agent I spoke to was not helpful at all and was more than willing to just hand over the query to the next person. He did not seem to care or do a thorough investigation.
SG
Shahil G's updateReviewer Update
03 Aug 2021, 14:18So far, Samsung has tried everything to not fulfill their end of the deal. They keep going in circles, giving me excuses as to why they cannot deliver. And so far I have supp**** proof that I followed their instructions as required. If this is not resolved, Samsung has lost a customer
SG
Shahil G's update03 Aug 2021, 14:18
Reviewer Update
So far, Samsung has tried everything to not fulfill their end of the deal. They keep going in circles, giving me excuses as to why they cannot deliver. And so far I have supp**** proof that I followed their instructions as required. If this is not resolved, Samsung has lost a customer