1 reviews | Active since May 2021
SAMSUNG FREE TV ****!!!!
FREE TV IS A **** - my husband bought a Samsung Note 20 in October, which was supposed to come with a free TV and UV Cleaning Device. I've have been calling Samsung from October 2020 to find out when I will be receiving my promotional items. Each time I call the call centre all the agents do is escalate my query, I asked for managers on numerous occasions, only to be told the call centre agents cannot get hold of their managers and they will call me back. I'm still waiting for a call back. Today I received a call from Samsung only to be told they cannot give me a timeline for delivery of my TV because they have changed courier companies and they don't know which dept has the TV. Its just excuse after excuse. I have spent well over R1000 in airtime trying to sort this out. Samsung is full of excuses and the management of the centre are a waste of time. Please Samsung hire more competent staff.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
when I called Samsung, i was told both items will be delivered together. I'm still waiting for updates on this second promotional item (UV Cleaning Device)
when I called Samsung, i was told both items will be delivered together. I'm still waiting for updates on this second promotional item (UV Cleaning Device)