Samsung "free offer" - **** or not?

Very unfortunate experience dealing with Samsung recently while purchasing an S21. Besides a great attempt by a lady called Alaika to help me telephonically, the experience of trying to claim the offered set of Galaxy buds was pure frustration. First of all I was told the offer had expired so my initial application was invalid. When pointing out the info on their website they agreed the offer was still valid and asked that I jump through all their hoops again to get a number that served as confirmation and as a tracking number. I did this and was given a number which did not register on any tracking system. After numerous attempts to contact them on the same address used by "Alaika" to write to me I have to assume my communications are being lost in the dark corners of a call centre somewhere. I sincerely hope somebody from the company contacts me to rectify this unfortunate situation.