ZK
Zainab K
1 reviews | Active since Feb 2012
13 Jul 2021, 12:48
Samsung free gists, still the same issue!!!
I spoke to Vaughn, who called on 10th July 2021 at 8:43am, from the number ***, with reference number: ***, who assured me that all has been sorted and my name was escalated and I am now on the list, still cannot give me a timeframe of arrival. At 10:43am, same day, 10th July at 10:43am, I received the attached sms, again asking me to submit a tax invoice, which I have done many times.
I have to say your customer service is quite appalling as Samsung is a major brand, who I have been a loyal supporter to for years. Please advise!!!!!!!!
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Replies (2)
Samsung South Africa's replyOfficial
13 Jul 2021, 12:50Good day Zainab,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Jul 2021, 12:50
Official
Good day Zainab,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
13 Jul 2021, 15:38Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply13 Jul 2021, 15:38
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM